The Villages Public Safety Department Strategic Plan 2022-2027

Message from the Fire Chief

It is my honor to present The Villages Public Safety Department’s Strategic Plan for 2022 - 2027. This plan will provide guidance and direction to our department as we continue delivering fire, rescue, and emergency medical services while ensuring high-quality customer service, treating our residents and the public according to our mission statement and district core values. We will continue to provide stewardship in the areas that pertain to the use of taxpayer dollars and provide enhanced public safety services to the public.

Through efficient strategizing and planning, The Villages Public Safety Department is known for our superior delivery of emergency and non-emergency services, as evidenced by the community stakeholder feedback obtained during this process. Second to life safety, customer service is our critical focus when interacting with members of the community. Our personnel take pride in the conveyance of customer service and strive to hold all department members to that standard.

As the fire chief, I cannot thank The Villages Public Safety Department’s senior staff within fire administration and front-line personnel enough for their commitment to excellence during this strategic planning process.

I would also like to thank the elected officials, Villages residents, and community partners for their crucial role during our strategic planning process. If it were not for your efforts and input during this process, we would not have been able to produce this community-driven road map to success for the future growth of this department and our Villages community.

Sincerely,

Edmund A. Cain
Fire Chief

Read the Report